|RV Sites||Apr 12 - Nov 3, 2015||$46.00 - $73.00|
Early season shakedown. The park is well kept. Staff was very friendly. Looks like they are expanding. Sites are nice sized. Good playground equipment. Dog park. Catch and release pond. We will be going back.
Our experience with coordinating a family vacation was not very well coordinated by the staff. When we called to ask questions we were told to make reservations on the web. We asked to be grouped together and requested a tent on a camper site. When we arrived we were not placed together as one of our family groups was placed down a hill and around a bend. When our son arrived on leave from the navy he was met by a rude employee as he followed the signs which directed him to park in the designated area where campers pull in. He was also charged for a full tent on our site that advertised an on site tent for $5. No emails were sent to him upon booking indicating he would be charged full price. When his wife went to the office to complain a staff member could not help her. She spoke with the supervisor and was given excuses. She then wrote a negative review about service and rude staff and posted it on the web after calling corporate to complain. Shortly thereafter, we were visited by the supervisor of the campground and the conversation began with the phrase"I don't appreciate...". When you begin a conversation with that one is immediately aware that it is confrontational more than a service oriented conversation. We were told she explained it fully (which she did not) and that the $5 was only for children. She had no business discussing this with us as her disagreement with another booking was none of our business even if it was a son. We were offered return of our fee (this was the second night of a four day family vacation) and told we could leave. How do you tell three little girls their vacation is over because an adult got mad and wanted to take their toy and send you off? Our son had to pitch his tent on an incline next to the sewer line of an RV parked in the next lot. They had to smell sewer all night. They never complained about that. If you post a bad review be sure you post it after you leave. I never criticize without making suggestions... so here goes... First the staff needs training in professionalism from the top down. You are only as good as your higher ups model. Post better signs upon entry. Campers stop here, cars pull up to office to check in. Then your staff would have a problem solved and not have to repeat constantly to the point of rudeness. Look at your advertising. If it says $5 stand by it or clarify the policy better in your advertising. Consider a reduced rate for a tent on a camper site instead of double dipping and running up charges. The campground had some issues. The gravel was a charcoal mix which crumbled and mad a mess in your camper no matter how many rugs you used. The camp smelled of manure from the pool to our site. On the up side the restrooms were very clean. I have been in education for 38 years and have dealt with many an angry adult but I do know how to be professional regardless of your own feelings. This staff needs some serious training. We have stayed in many a campground from KOA to po dunk pull offs and this was our first bad experience. Hurray for KOA HERSHEY ! You have officially made our number one on list of places to avoid returning to. For this place it is more about the money than customer satisfaction!
Rude staff, incompetent check in, wouldn't allow me to use my Koa points for discount. Said they 'lose' money. Booked and requested sites together. Told they 'assign' 2 days before. Called to reconfirm. Said yes. Show up, all screwed up with one reservation missing. We stayed in town parking lot at local car wash first night as they had 1 but not reservations. Horrible place to stay. Should not be a Koa and not up to stsndards. Avoid at all costs.
Come stay with us in the heart of Central Pennsylvania's many attractions! Remember, we are the only kampground offering KOA Quality in the area! Make sure you get a great stay, make sure you're staying at the Elizabethtown/Hershey KOA! KOA Camping Cabins to RV Lodges. Campsites for tents to the Big Rigs. Groups and family reunions welcome. Campfires, marshmallows, hotdogs and plain olâ€™ good fun await you in a great country atmosphere. Family fun â€¦. Naturally! The Schmidtâ€™s welcome you to Central Pennsylvania- Elizabethtown/ Hershey KOA.