|In Season||Jan 1 - Dec 31, 2015||$34.00 - $43.00|
I would expect that the name KOA should have some type of overall good standing behind it but it obviously does not. We made good intentions to make reservations last week with the KOA in Nashville as we were traveling through. When we called, we were asked if we had stayed there before and we answered yes, however, the lady was not able to find us in the system. This was brought up numerous times in the conversation. We also asked numerous questions including the site we stayed in to see if the improvements that we were told previously had been made. Answer was no and she seemed to have no idea what we were talking about. You would think she would have asked 'Are you sure you are contacting the correct KOA' based on the questions and answers. Instead, when we arrived at the Nashville KOA, it was found the reservations were to the wrong campground. Had the lady asked one simple question, this never would have happened. When we contacted your campground to let you know, we were told you would not refund our payment and basically she was rude and told us too bad, even though we were still staying at a KOA in the area. I find this as absolutely terrible customer service and something that I cannot believe is acceptable by the KOA corporate office nor how they handle business. Based on my customer experience with this campground, I will choose never staying at another KOA It's really a shame that this is how KOA prefers to manage their business and customer service. We camp considerably and we have seen a lot from campgrounds and this is truly bad customer service.
Park was clean and office staff very nice. Would stay there again for sure. Stayed 9 days fall 2012.
Park is close to freeway which is both good and bad. Good easy access to Nashville. Bad some noise. Make sure you look at the site before you pay. DO NOT take a outside perimeter site. Get one up front or on the interior. Unless you want be be awake when people leave for work at 5am. I would have given a higher rating if the staff had been honest about the sites when specifically ask. The park had ample areas for pet walking. Having said the above I probably would stay there again with a better site that I choose. We camped in a motorhome.
Small Park of the Year at 2011 National ARVC Conference, The 2011 Tennessee Governor's Environmental Stewardship Award, Tennessee's Large Campground of the Year 2011-2012, and Goodlettsville Chamber of Commerce Beautification Award. We thank all of our guest, for without you these types of recognition would not be possible. We would like to show off our awards and pictures!