Rustic Rook Resort LLC

General Policy:

Check In: 3:00 PM - 7:00 PM | Check Out: 10:00 AM | Contact us for late arrivals after 7pm. We highly recommend arriving before dark. Self check in is required if checking in after 9:30pm - guests must have prior approval from the camp host if checking in after 9:30pm.

"Children" refer to ages 0-12. Anyone over the age of 12 is to be added as an adult. All rates are subject to state and local taxes. You will be responsible for any damages you or your party cause to tents, furnishings or Rustic Rook's community areas/property. Rustic Rook Resort must comply with the local fire restrictions in Alamosa County in the rare case they are in effect. This could prohibit the use of wood stoves and fire pits. Cancelations due to weather do not affect the cancellation policy, unless Rustic Rook decides the conditions are unsafe.

Guarantee Policy:

If credit card payment is invalid, your reservation will automatically be cancelled.

Adventure reservations made online are not guaranteed. You will be contacted within 48 hours to finalize details and confirm availability. After you complete your adventure reservation Rustic Rook must then confirm with all of our adventure partners that they can accommodate. Prices are also subject to change prior to your finalized adventure reservation. If our partners cannot accommodate your adventure request any payment received will be refunded if another available adventure is not acceptable to you.

Cancellation Policy:

A 95% refund less booking fee is available if your reservation is cancelled 30 days or more prior to your check in date or 12 hours after your booking date. A refund is not available if you cancel within 30 days of your check in date. Early departures or no shows will still be chargeable at their full rate. Cancelations due to weather do not affect the cancellation policy, unless Rustic Rook decides the conditions are unsafe.

Pet Policy:

We allow well-behaved dogs and we even have a fenced in dog park! We charge a $25 pet fee/pet per stay. Pet owners are required to keep their pets on a leash and clean up after them. Pets are not to be left unattended in your tent at any time. Pets are not allowed on the bed or furniture, if excessive dog hair is found on the bedding an additional $25 cleaning fee will be charged. Pet owners are responsible for any damages caused by their pet.

Quiet Hours:

Quiet hours are 10pm – 7am